DFI Rentals Privacy Policy

Legal Information, Notices, and Disclosures

DFI Creative Solutions Corp. Privacy Policy

1. Overview and Consent

This Privacy Policy governs DFI Creative Solutions Corp., referred to as "The Company", "We", "Us", or "Our", and our website dfirentals.com, referred to as "the Site". By accessing or using the Site, you agree to this Privacy Policy and give your explicit consent to the collection, use, disclosure, and processing of your personal information in accordance with this policy.

2. Personal Information Collection and Use

We collect, receive, maintain and process personal information about you based on your specific transactions and interactions with Us for the following business purposes:

  1. To process and submit financing applications, including to apply for credit, lease or credit pre-qualification;

  2. To process, complete, and maintain records on transactions including purchases and rentals, services, products, parts or accessories;

  3. To retain your selection for text message and email opt in/out to ensure opted out customers are not sent any unwanted communications;

  4. To schedule, manage and keep track of customer appointments, classes or events;

  5. To respond to customer inquiries, including sales interest, requests for information, customer support (online, phone, or in-store);

  6. To provide interest-based and targeted advertising;

  7. To operate our customer loyalty programs and newsletter;

  8. To maintain required sales tax exemption information for auditing purposes;

  9. To verify and respond to consumer requests.

We may collect, receive, and maintain the following categories of your personal information for the above purposes:

  • Personal Identifiers & Contact Information

    • Name, alias, address, email address, drivers license number, phone number, and any other information you provide to Us.

  • Protected Classifications

    • Gender, ethnicity, language preference, nationality

  • Commercial Transaction Data

    • Records of products or services provided, including events and classes, purchasing history, rental history, financing transactions, requests for credit approval, sales tax exemption certificates, certificates of insurance.

  • Biometric Data

    • Voice recordings of customer calls recorded for training, quality insurance, law enforcement, and records.

  • Financial/Employment Data

    • Information collected through credit or financing applications, including employment history, company name, role, salary, dates of employment, bank accounts, income sources and credit card information for rental transactions.

3. Cookies and Other Technologies

We use cookies and other technologies such as pixel tags and web beacons to collect additional website usage data and to improve our services. Cookies are small data files that are transferred to your computer's hard disk. We may use both session cookies and persistent cookies to better understand how you interact with our services.

4. Log Data

When you use the Site, we may automatically record information from your device, its software, and your activity on the Site. This may include the device’s IP address, browser type, referring webpage, pages visited, location, your mobile carrier, device information, search terms, and cookie information.

5. Text Messaging Disclosure

When you provide your mobile phone number to us, either through order placement, SMS support, Phone Support, or other channels, we will not share this information with third parties. You may receive SMS messaging from us from time to time, when customer support is requested by You. Standard message and data rates may apply. You may opt-in to text messaging support by contacting us at our text support number indicated in our “Contact Us” page. You may opt-out of text messaging by replying “STOP” to us at any time.

6. Data Sharing with Third Parties

We do not sell, rent, or lease our customer data to third parties. This includes name, alias, address, email address, drivers license number, phone number, and any other information you provide to Us. We may share information with trusted partners for specific purposes like statistical analysis, customer communication, and delivery arrangements, payment processing, identity verification, and other required commercial purposes while ensuring the confidentiality of your information.

7. Legal Compliance

The Company may disclose your personal information, without notice, if required by law, legal process, or when necessary to protect our rights, property, and ensure the personal safety of users or the public.

8. Data Security and Integrity

The Company employs industry-standard security measures, including Secure Sockets Layer (SSL) protocol, to protect your data from unauthorized access, use, or disclosure. Financial and personal data is protected by industry standard AES 256-bit encryption. We strive to maintain the reliability, accuracy, completeness, and currency of personal data in our databases and to protect the privacy and security of our databases.

9. User’s Rights and Choices

You have the right to access, correct, update, or request deletion of your personal information. You also have the right to opt out of receiving marketing communications from us.

10. Children’s Online Privacy

We do not knowingly collect, use, or disclose personally identifiable information from children under thirteen. If you are under thirteen, you must obtain parental or guardian consent to use this Site.

11. International Users

Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. We abide by the “privacy shield” frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland.

12. Updates to this Policy

We reserve the right to modify this Privacy Policy at any time. Any significant changes will be notified through an email to the primary address specified in your account, a prominent notice on our website, or as otherwise required by law.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

DFI Creative Solutions Corp.

Email: legal@dfirentals.com

Telephone: (213) 668-5437

This policy is effective as of June 23, 2023.